RETURNS & EXCHANGE POLICY
You may return your Oramai Online Store purchase subject to adherence to the following terms.
Returns or exchanges are accepted on items within 15 days from the date of shipment. Items returned outside this period will not be accepted.
Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned.
We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.
Oramai do not refund prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local custom office to obtain your tax refund.
FREE RETURNS TO THE ORAMAI ONLINE STORE
The process for returning to the Online Store is detailed below:
- Contact Customer Service.
- Package the items for return, utilising the original packaging and ensuring sufficiently sealed.
- Send your parcel by Royal Mail Signed For and send a copy of your receipt to Customer Service. On receipt of your return, we will reimburse your shipment cost.
Note that Oramai is not liable for the loss of garments in return transit. We recommend using a tracked Signed For delivery method and taking note of your tracking number.
HAVE FURTHER QUESTIONS?
Please reach out to Customer Service here.